ec33's Privacy Policy

ec33 ("we", "us", or "the platform") is a trusted online gaming service provider in Bangladesh. We take the privacy of our users very seriously and are committed to protecting their personal information.

This privacy policy contains detailed information on the following:

• What types of information we collect
• How and why that information is used
• Our policy on sharing information with third parties
• Our technical measures for data protection
• Your rights and choices

This policy applies to the ec33 website, mobile version, and all related services.

2.1 Information You Provide Directly

Information you voluntarily provide when registering an account or using our services includes:

• Full name and date of birth
• Email address
• Mobile number
• Payment-related information (bKash, Nagad, Rocket, Upay account details — for transaction processing only)
• Documents submitted for identity verification (where applicable)
• Messages sent via live chat or email

2.2 Automatically Collected Information

When you use the ec33 platform, certain technical information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Date, time, and session details of site access
• Which pages were visited and for how long
• Referral URL (the source from which you arrived at the site)

2.3 Cookies and Tracking Technologies

ec33 uses cookies and similar technologies. These fall into three main types:

1. Essential cookies: Required for the core functionality of the site — protecting login sessions, saving language settings, and so on.
2. Functional cookies: Used to improve your preferences and experience.
3. Analytics cookies: Help collect usage statistics for the platform, which are used to improve services.

You can manage cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of the platform.

ec33 uses collected information only for the legitimate purposes listed below:

1. Account management: Ensuring registration, login, and account security.
2. Service delivery: Operating gaming, betting, deposit, and withdrawal services.
3. Payment processing: Completing secure financial transactions via bKash, Nagad, Rocket, and Upay.
4. Customer support: Resolving your issues via 24/7 live chat and email.
5. Fraud prevention: Detecting and preventing suspicious activity.
6. Legal compliance: Adhering to applicable laws and regulations.
7. Service improvement: Enhancing user experience and platform quality.
8. Communication: Keeping you informed about policy changes, system updates, or important matters.

ec33 never sells your personal information to third parties for commercial purposes. Information may be shared in the following limited circumstances:

4.1 Service Partners

Information is shared with trusted service providers involved in payment processing, technology operations, and fraud prevention — only the information necessary for them to perform their specific tasks. They are also bound to uphold our privacy standards.

4.2 Legal Obligations

If disclosure of information is required by a court order, a lawful request from a government authority, or applicable law, ec33 will comply with that requirement.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the relevant parties. Users will be notified before any such change takes place.

ec33 takes industry-standard technical and organisational steps to protect user information:

• SSL encryption: 256-bit SSL encryption is used for all data transfers.
• Secure servers: Data is stored on secured, access-controlled servers.
• Regular audits: System security is tested regularly and any vulnerabilities identified are corrected promptly.
• Restricted access: Only authorised personnel can access user information.
• Password hashing: Passwords are never stored in plain text — they are always kept as encrypted hashes.
• Two-factor authentication: An additional verification layer is in place to protect accounts.

However, no transmission of information over the internet is entirely risk-free. While we strive to ensure the highest level of protection, absolute security cannot be guaranteed.

ec33 retains your information only for as long as it is needed or required by law. The general guidelines are as follows:

• Active account data: For the entire duration the account remains active.
• Financial transaction records: For the period specified by legal requirements.
• After account closure: For a reasonable period to meet legal obligations and resolve disputes.
• Communication records (live chat, email): For a limited period to improve support quality.

Once the specified period has passed, information is securely deleted or anonymised.

As a user of ec33, you have the following rights:

1. Right to access:

   You may request to know what information we hold about you.

2. Right to rectification:

   You may request correction of inaccurate or incomplete information.

3. Right to erasure:

   In certain circumstances, you may request that your personal information be deleted (where there is no legal obligation to retain it).

4. Right to restrict processing:

   In certain circumstances, you may request that the use of your information be temporarily restricted.

5. Right to data portability:

   You may request your information in a structured, commonly used, and machine-readable format.

6. Right to object:

   You may object to marketing communications and withdraw your consent at any time.

To exercise these rights, email [email protected] or contact us via live chat. We will respond to your request within a reasonable time.

ec33's services are intended for users aged 21 and over only. We do not knowingly collect information from any minor.

Age verification is mandatory at the time of registration. If we have reason to believe that a minor is operating an account, that account will be suspended immediately and the relevant information will be deleted.

If a parent or guardian has concerns about their child's account, please contact [email protected].

The ec33 platform may occasionally reference third-party websites. ec33 is not responsible for the privacy practices of those external sites. We recommend that you read the privacy policy of any external site before visiting it.

ec33 may update this privacy policy from time to time. When changes are made:

• The updated policy will be published on this page and the effective date will be revised.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after changes have been made will be taken as acceptance of the new policy.

We therefore recommend checking this page regularly.